Q: How can I view the status of my order? A: Go to our Customer Service page and enter your order confirmation number to pull up your Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs? A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. For additional shipping information, please visit our Shipping page.
Q: How should I care for my chocolates once they arrive? A: Due to the high cream content of the ganache centers, our chocolate truffles should be stored in the refrigerator if not consumed within 2-3 days of receipt to prevent mold from developing inside. If refrigerated, our chocolate truffles will remain fresh for 7-10 days. Since we do not use artificial preservatives or shelf-life enhancers, we recommend that you enjoy your chocolates as soon as possible.
Q: Will moisture from refrigeration affect my chocolates? A: The humidity and sudden change in temperature may cause the chocolates to develop a "bloom". Although still edible, the chocolates may not look as appealing.
Q: What is a chocolate "bloom"? A: There are 2 types of bloom - a sugar bloom and a fat bloom. A sugar bloom is usually caused by dampness and condensation - you'll see grains of sugar on the surface of the chocolate. A fat bloom is usually caused by excessive heat or cold - you'll see a whitish or gray film on the chocolate. Blooms are often mistaken for mold (which they are not) and are perfectly safe, although visually unappealing.
Q: What is the best way to serve chocolate truffles? A: Chocolate truffles are best served at room temperature to allow for full expression of all flavors. If they have been chilled, allow them to come up to room temperature prior to serving.
Q: What is the difference between a "chocolate truffle" and a "chocolate candy"? A: Traditional chocolate truffles are often also referred to as "French" or "Swiss" truffles and are traditionally made of a ball of ganache that is either rolled in cocoa powder, powered sugar or chopped nuts or enrobed in a hard chocolate shell. Ganache is a rich, firm paste with intense chocolate flavor that is formed when the right amount of solid chocolate is melted into hot cream (and sometimes butter) and then allowed to cool. Other ingredients to flavor the ganache may also be added to the mixture before cooling. Chocolate "candies" on the other hand usually refer to chocolate covered nuts, caramels or soft centers made from butterfat, hardened coconut oil, syrups or other fats mixed with cocoa powder and/or milk powder. These types of chocolate candies have a much longer shelf life than traditional truffles, whose high cream content make them highly perishable, but also a true delicacy. Q: What if I have a nut allergy? A: We do use nuts in several of our chocolate, so there may be nut traces in our other chocolates as a result. If you have nut allergies, you should consider not eating our chocolates.
If you have a question that has not been answered here, please email us at info@coco-zen.com, and we will do our best to answer your questions.
